FAQS
Do you make custom pieces?
Yes! Custom work is a large part of what we do here at Love Zoelle. If you would like to make a custom piece or engagement ring please email info@lovezoelle.com.
Do I need a deposit for custom work?
As of 2025, our CAD (computer aided design) fee is $550. In addition to the CAD fee we implement a design fee of $500 per 10 hours of design work. This is implemented to ensure we are paid for our work if you decide to not go forward with a project.
Do all custom heirloom and engagement rings require CAD design?
No, it is a case by case basis. The $550 fee is if your piece requires CAD printing. We will 3D print a wax model of pieces to be cast. Not all custom work uses CAD. If you want to know if your custom idea requires CAD you can email us: info@lovezoelle.com.
What does the timeline for a custom piece look like?
Generally 12–16 weeks depending on the complexity of the design. Please note that the above time is a good-faith estimate and may be subject to variation or change. Should your order take extra time, we will contact you directly.
Do you accept returns?
Of course! Within 7 days of receiving the item. We do not accept returns or exchanges on customized items. Shipping the product back is the customer's responsibility. All returns must be sent via registered mail. See our Terms & Conditions page for more information.
Do you ship internationally?
Yes! We ship to most global destinations. To see if we ship to your hometown email info@lovezoelle.com.
When will my item ship?
Most of our Love Zoelle collection pieces are made to order and have a general lead time of 6–8 weeks. If we have the item on hand we will ship within 2 business days. If the order is personalized we will contact you with more details on when we will ship your item. If you want to check before purchasing an item you can email info@lovezoelle.com.
What's my ring size?
We recommend taking a trip to your local jeweler to get sized. You can also purchase a ring sizer.
What type of metal do you use?
We use refined 14k–18k yellow gold. Refined is an industry term for recycled and purified gold. We use "green" gold, meaning we use a special mix of alloys that makes our gold more vibrant and it ages more gracefully than a regular mix of alloys.
Where is Love Zoelle made?
Love Zoelle is lovingly handmade and finished in the heart of the Diamond District in New York City.
Where do your diamonds and stones come from?
We ethically source all of our diamonds and stones. We purchase all of our diamonds and stones through houses that abide by the Kimberly Agreement.
Can you make a piece in silver?
Yes! We can make most of our pieces in pure sterling silver or white gold.
What if my piece breaks?
Jewelry is delicate and breaks can happen. If your piece breaks within the first year of purchase Love Zoelle will make complimentary repairs. After one year there will be a repair fee that will be discussed with the client before we begin repairs. Please visit our Terms & Conditions tab or email info@lovezoelle.com.