Shipping policy

Orders are processed pending item availability and credit card verification. We will contact you via email if there are any problems with your order. 

All orders over $100 require a signature upon delivery. Please plan accordingly (Pro tip: if you are not home during the day, deliver to another address or your workplace).

If you are based in Missoula, MT area, feel free to give us a call at  406.544.1622 to discuss same day or next day messenger options.

Lovezoelle.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

  • Independence Day & July 5th
  • New Year's Eve
  • New Year's Day
  • President's Day
  • Memorial Day
  • Veterans Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

INTERNATIONAL ORDERS 

Love Zoelle is pleased to offer international shipping. Love Zoelle is not responsible for any packages held by international customs agencies and it is not the responsibility of Love Zoelle to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine these charges. 

We provide shipping to most global destinations. For confirmation on international shipping, please email info@lovezoelle.com

The purchaser is responsible for all taxes and duties imposed by their country of residence. Should Love Zoelle be invoiced directly from the shipping company after delivery, we will email an invoice for the balance due which will need to be paid immediately.

All orders are processed in 3 business days. Should there be a delay in shipping, we will let you know via email. Please note that ground shipping usually entails a minimum of 3-7 business days for delivery. International shipping should be expected to take a minimum of 15-20 business days.

Love Zoelle is not responsible for unanticipated delays.

How long will it take to see the return go through?

Once we receive the package, please allow 5 business days for Love Zoelle, LLC to process the return. After that, check with your bank, credit card, or other method of payment to confirm the refund. If the refund hasn't posted after two weeks, please contact us directly info@lovezoelle.com

*all custom pieces are final sale. 
*pieces that state "this is a final sale item" in the description box are final sale

It was a gift, though?

If you don't like your gift, you can return it using the same methods as above. Custom pieces are final sale. Once signed for by Love Zoelle, LLC, you will receive an e-gift card for the value of the item minus original shipping. This card has no cash value and is non-transferable. Balance on the card will not be given in cash; however, the card does not expire.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, minus the original shipping, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.