Terms & Conditions
Love Zoelle accepts all major credit cards. For security, your billing address must match the address on file at your credit card company. If there is a discrepancy, there will be a delay in processing the order.
Love Zoelle does not accept personal checks, money orders, CODs.
We will charge applicable state, local, and county taxes on all online orders based on shipping address. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
Changes & Cancellations
Once an order has been submitted, it is considered final. We cannot guarantee the purchase can be modified or cancelled.
Most of our rings come in a standard size 6. Nearly all of our rings can be custom ordered in any other size, very easily. We can also add or remove length of chains on any of our necklaces and bracelets. It's a simple request that we are happy to help you with.
To inquire about a custom sizing, please email email@example.com.
Should your jewelry need repair, please contact us via email. This is the only way to begin the process. Any jewelry sent to our mailing address without contacting Love Zoelle will not be signed for and will be returned to the shipping address at the shipper's expense.
We recommend that you package the item securely and ship it via insured mail and require a signature for delivery. Detailed repair information and a repair charge estimate will be sent to you prior to any work on the jewelry begins. Most damage due to normal wear and tear within the first year of purchase will be fixed complementary, though we reserve the right to determine what appears to be normal wear and tear versus user damage. After one year, all repairs are subject to fee.
Returns & Exchanges
For online purchases, Love Zoelle will accept returns of unworn jewelry, in its original packaging, within 10 days of the delivery date. Please contact us directly.
Please note that we cannot accept jewelry that has been worn, used, altered, or damaged. We reserve the right to determine if a piece of jewelry has signs of wear.
All custom orders, or customized orders, are final sale.
Original shipping costs will not be refunded.
Love Zoelle recommends that you ship merchandise via FedEx, UPS, or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Love Zoelle will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Credit for jewelry will only be honored if the return instructions above are followed. Love Zoelle reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in Love Zoelle's sole discretion.
For product or online order related inquiries please contact us via email at firstname.lastname@example.org and we will try to assist you as promptly as possible. Please note that we are available Monday-Friday from 9AM-6PM (MST), excluding holidays.
- Independence Day & July 5th
- New Year's Eve
- New Year's Day
- President's Day
- Memorial Day
- Veterans Day
- Labor Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day